terms and conditions

Welcome to our website – Zoobug.com. The term ‘Zoobug’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 14 Charterhouse Square, London, EC1M 6AX. Our company registration number is 5728649 and our VAT number is 883 4448 89 registered in England. The term ‘you’ refers to the user or viewer of our website.The following terms and conditions apply to the use of the zoobug.co.uk website. When you place an order with us, you are agreeing to accept these terms and conditions which will be outlined below.

Kindly note that our terms and conditions can change at any time, and it is your responsibility to check these terms and conditions before ordering products in case any changes have been made. If you do not agree with the terms and conditions set out below, you should not use or access these websites. Alternatively, if you have any questions on our terms and conditions then please contact our Customer Service team at enquiries@zoobug.co.uk before you place your order.

Registration

You will need to register in order to use some of the services offered to you on this website. The registration requirements may be changed by us at any time. During registration you must provide personal information which is true, accurate, up-to-date and complete in all respects. If any of your registration information changes, please notify us immediately at the following e-mail address enquiries@zoobug.co.uk. You may also wish to view our Privacy Policy.

The use of this website is subject to the following terms of use:

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
2. Your contract for purchases made through zoobug.co.uk is with Zoobug Ltd and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
3. You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.
4. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
5. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
6. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
7. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
8. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
9. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
10. You may not create a link to this website from another website or document without Zoobug’s prior written consent.
11. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

privacy policy

At Zoobug we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site. Our Privacy Policy should be read in conjunction with our terms of website use.

We do occasionally update this Policy so please do return and review this Policy from time to time.

Information We Collect

In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:

• Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
• Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for our newsletter, friends area or makes a purchase.
• Information provided to us when our visitors communicate with us electronically for any reason.
• In addition to this we may also gather information which results from authentication or identity checks.

Use of Cookies

Cookies make interaction between users and websites easier and faster. Zoobug may sometimes use cookies on this website to record aggregate statistical information about the visitors to our site and to track our visitors movements within the website. When collected this information allows us to improve our website and ensures that when you return to www.zoobug.com we can bring up details such as your past orders, registration details and also deliver content tailored to your choices.  Please note that no personally identifiable information is recorded.

We may also use the cookies to gather information about your general internet use to further assist us in developing or website.  Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive and then stored there and transferred to us where appropriate to help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies.  You can easily decline or remove cookies from your computer using the settings within the Internet Options section in your computer control panel.

Our partners may also use cookies on their website. We have no control over this and you should review the privacy policy of any partner that you visit as a result of an advert or link on this website.

Use of Your Information

The information we collect is used for our own use in developing our website and to process and deliver your orders efficiently.   In addition, we may use the information for the following purposes:

• To update you on the status of your order or for delivery purposes or courier purposes.
• To provide you with information relating to our website, products or our services that you request from us.
• To provide you with information on other products that we feel may be of interest to you.
• To meet our contractual obligations to you.
• To notify you about any changes to our website, including improvements, and service or product changes that may affect our website.

If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website.

Storing and Safeguarding Your Personal Data

Information that we collect may on occasion betransferred and stored outside of the European Union for the purpose ofsupplying our goods or services to you. By submitting your personal data, youagree to this transfer, storing or processing. We will always take all reasonableprecautions to make sure that your data remains secure and is handled in accordancewith this Privacy Policy.

Detailsrelating to any credit or debit card transactions entered into on our site willbe encrypted using Secure Socket Layer (SSL) technology. This encrypts your information before itis sent to us to prevent unauthorised parties from using and reading thesedetails. Similarly we will only accept orders from web browsers which permitcommunication through Secure Socket Layer (SSL) technology, which means that anorder cannot be inadvertently made through an unsecured connection. Thereforethe latest secure server technology is used by our website to ensure that yourcredit card details and information are fully protected.

The transmission of information via the internet isnot completely secure and therefore we cannot guarantee the security of data sentto us electronically and transmission of such data is therefore entirely atyour own risk. Where we have given you (or where you have chosen) a password sothat you can access certain parts of our site, you are responsible for keepingthis password confidential.

Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).

We may also disclose your personal information to third parties:

• Where we sell any or all of our business and/or our assets to a third party.
• Where we are legally required to disclose your information.
• To assist fraud reduction and minimise credit risks.

Third Party Links

You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.  ?

Access to Information

The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please note that any request for this information may be subject to payment of £10 which covers our administrative costs.  Please contact us if you wish to make such a request.

Contacting Us

If you have any questions or queries relating to this Privacy Policy then please contact us at: info@zoobug.co.uk or:

Zoobug Ltd
14 Charterhouse Square
London
EC1M 6AX

Your consent

By visiting ZOOBUG.COM, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.